Consumer Information Management System (CIMS)

The Consumer Information Management System (CIMS) will be deployed to enable the California Public Utilities Commission (CPUC) to better serve consumers who are seeking assistance in resolving complaints or answering questions about the utilities that the CPUC regulates.

• The CIMS Project Feasibility Study Report (FSR) was submitted in April, 2006.
• The CIMS Bidder's Conference was held on March 20th in San Francisco at the CPUC.   (Note:  you will need Real Audio player to view this video.)
• The CIMS Request for Proposal (RFP) is posted on the State Contracts Register.