Appendix I: Workpaper #13, April 2, 2001, R.97-10-016/I.97-10-017.

This document was received as an e-mail. The "Sent" date is not correct, and is apparently an automatic-dating error.

-----Original Message-----

From: Faye Raynor [mailto:faye.raynor@telops.gte.com]

Sent: Wednesday, December 31, 1969 4:00 PM

To: jmgibson@newpointgroup.com; jar@cpuc.ca.gov

Cc: stephen.vivien@wcom.com; gsjohns@pacbell.com

Subject: Measures Excluded from Incentive Plan

The CLECs, Pacific Bell and GTE reached an agreement in mid-1999 that several of the performance measures included for reporting under the Stipulated Agreement were duplicative in nature and would not be subject to penalty assessment. This agreement was memorialized in 1) February technical workshops on incentives (PB/CLECs) and subsequent briefs filed March 22, 1999 and 2)the GTE/CLEC OSS Incentive Technical Workshop held July 13-14, 1999 and subsequent briefs. The measures with industry agreement identified for penalty exclusion were:

Measurement 8 - Percent Completed Within Standard Interval

Measurement 12 - Percent of Due Dates Missed Due To Lack of Facilities

Measurement 13 - Delay Order Interval to Completion Date (For Lack of Facilities)

Measurement 22 - POTS Out of Service Less than 24 Hours

Additionally, submeasures identified for exclusion were:

Measurement 3 - Error Types (Syntax and content)

Measurement 5 - Jeopardy Type (lack of facilities and other)

Measurement 6 - Jeopardy Type (lack of facilities and other)

Measurement 34 - Charge Type( Usage, Recurring, NonRecurring)

The Parties also agreed this list of excluded measurements is subject to review on a periodic basis after incentive plan implementation.

faye h. raynor

Manager-Performance Measures Integration

972-718-8897