Education and Outreach

Education and outreach are important parts of the successful implementation of the 711 dialing code. The two primary target communities for education and outreach are providers and consumers. Providers need to be informed of their requirements with regard to 711. Telecommunications carriers that provide dial tone for payphones must inform those customers of the change in applicable tariffs as well as their responsibilities with regard to 711 service.

In order for the deaf, disabled and hearing communities to be aware of implementation of the 711 abbreviated dialing code, local and wireless telecommunications carriers are required to include bill inserts to all of their customers informing them of the existence of 711 on and after October 1, 2001, as well as the availability of alternate relay toll free numbers. The insert must be approved by the Commission's Public Advisor with the assistance of TD prior to mailing and may be sent as a separate mailing but must be received by customers prior to October 1, 2001.