TD recommends that its proposals related to rate structure remain unchanged.

DDTP comments that calls originating from PBXs could potentially charge for set up portions of calls to CRS resulting in additional charges for CRS users through 711. To this end DDTP comments that PBX calls to 711 should be free of charge until the call begins. Additionally DDTP comments that 711 calls from payphones should be free of charge except for any toll or long distance charges.

Verizon comments that clarification of the workshop language is required to indicate that calls to 711 are free but that applicable charges after the call is connected to the called party still apply.

ATTW comments that the CPUC does not have authority to set rates for wireless providers because the language for section 225 of the ADA was codified prior to the OBRA amendment of the Communications Act. ATTW maintains that 225 only prevents ATTW from charging a higher rate for TTY calls than voice-to-voice calls.

Signage Requirements for Payphones

In order to ensure public awareness of the availability of 711, TD proposed that the payphone operator be responsible for installing in a well-lighted location adjacent to each payphone a clearly legible, permanently printed sign indicating that 711 is a toll free call to the CRS for TTY/TDD and voice to voice calls. This language may be added to existing signage requirements as long as no required writing is obscured. This signage requirement is consistent with other signage requirements that currently apply to payphones.

Workshop Responses

DDTP suggested that signage was very important but that the October 1 rollout should not be delayed to ensure signage requirements would be met.

PSPE indicated that stickers were ineffective for signage requirements because they were frequently removed by the public or applied over existing required signage. PSPE also indicated that payphone owners would be cited for stickers removed by the public.

Verizon comments that the costs for signage changes on payphones far outweighs the benefits of that signage.

Pacific comments that there is no current requirement for payphone signage related to Telephone Relay Service (TRS) and nothing refers to nor requires payphone signage in the FCC Order. Pacific believes if signage is necessary, it should be permissible to implement the changes during the course of regular service of the payphones as opposed to by January 1, 2002. Pacific comments that under the FCC Order costs for signage would be recoverable from the DDTP fund.

CPA comments that lighting and location requirements from the workshop are not consistent with other lighting requirements and would require unnecessarily expensive modification. CPA comments that additional abbreviated dialing codes will shortly be issued and costs of multiple modifications are unreasonable. CPA comments that signage requirements should be postponed until there are certain dates for additional abbreviated dialing codes.

Expansion of Basic Service Definition

Language referring to 711 does not currently exist in definitions of basic service because an abbreviated dialing number for access to CRS did not exist at the time of the most recent revisions of the definition of basic service. TD proposed the augmentation of the definition of Basic Service (as detailed in Decision 96-10-066) to include:

Workshop Responses

Roseville comments that the precedent of modifying the definition of Basic Service outside of the context of formal preceding in accordance with D.96-10-066.

ATTW comments that the 711 workshop is an inappropriate venue for changes to definitions of Basic Service.

Miscellaneous Workshop Comments

It was proposed that the service list from the Senate Bill 669 OIR R00-05-001 and the compensation for agencies serving the deaf and hard of hearing OII I-8711031 be used as a source for the service list.

It was proposed that a notice of availability be communicated to TD's entire carrier list.

Bill Stobbe suggested that an expansive service list would discourage smaller companies and organizations from making comments due to excessive costs.

APPENDIX B

Participants:

Jim Baker/PSP Enforcement

Cheryl Bella/Sprint Relay

Pat Chow/Worldcom

Kathy Jo Farey/Cingular

Richard Felix/Evans Companies

Margo Friedrich/Verizon

Brad Hubbard/Roseville Telephone Company

Richard Jankins/Pacific Bell

Barbara Bianchi Kai/DDTP

Abby Kelly/PSP Enforcement

Donald Kountz/Kerman Telephone

Katy M. Lindsay/ATT

Carol McFarland/Sierra Telephone

Marcus Y. Milam/ATT Wireless

Ron Miller/Roseville Telephone Company

Angel Martin/Pacific Bell

Linda Roller/Ponderosa Telephone

Barry Ross/CTA

Randy Sergeant/MCI Worldcom

William Stobbe/HSA/DDTP

Terry Tibble/DDTP

Betsy Wright/MCI Worldcom

George Zein/

Hale Zukas/DDTPAC

Aram Shumavon/TD

Carlos Figueroa/TD

Robert Weissman/TD

David Shantz/TD

APPENDIX C

Public notices

The workshop notice originally appeared in the CPUC's daily calendar Wednesday, March 28, 2001. It was revised April 5, 2001.

Workshop Notice

April 11, 2001

(Wednesday)

9:30 am - 4:00 pm

San Francisco Civic Center Conference Center

455 Golden Gate Avenue, Training Room #4

(State Building across from the federal building, Golden Gate between Polk and Larkin)

San Francisco California 94102

The Telecommunications Division is holding a workshop to address issues related to 711 implementation such as timelines for implementation, signage requirements, call routing, call duration, and additional issues.

People requiring special assistance should contact public advisors office at (415) 703-2074 by April 6th, 2001.

Agenda:

9:30-9:45 - Sign In

9:45-10:00 - Introduction of Participants/Schedule

10:00-10:20 - Review of Process Deadlines

10:20-10:45 - Implementation Time Table and Deadlines

10:45-11:00 - Break

11:00-11:30 - Technical Specifications for 711 Service

11:30-12:00 - Education/Public Information

12:00-1:15 - Break

1:15-2:15 - Rate Jurisdiction

2:15-2:45 - Price Structuring

2:45-3:00 - Break

3:00-3:30 - Miscellaneous Items

Please contact Aram Shumavon of the Telecommunications Division at (415) 703-2117 for further information.

STATE OF CALIFORNIA Gray Davis, Governor

PUBLIC UTILITIES COMMISSION

505 VAN NESS AVENUE

SAN FRANCISCO, CA 94102-3298

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