21. Incremental Customer Notification Activities/Costs

For 2010, PG&E proposes to continue its current activities for managing and implementing event notification to its non-residential customers, primarily its large C&I and large agricultural customers and estimates the cost to $1.173 million. The related activities include overseeing and managing the customer service agreements for the increased number of customers on PDP, obtaining new notification contact information and updating outdated information, and utilizing InterAct for event notification and provision of interval usage data and DR analytic tools to large C&I customers. Notification to small and medium C&I, agricultural and residential customers will continue through the system currently used for SmartRate. Other customer notification related activities in 2010 include preparing and providing information to the California Independent System Operator in connection with PDP events.

No party has opposed these event notification activities or the associated cost estimate as originally presented by PG&E. They are reasonable and the $1.173 million cost estimate will be adopted and included in determining the revenue requirement for this proceeding.