COM/JB2/lil Date of Issuance 11/2/2010

Decision 10-10-034 October 28, 2010

BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA

Order Instituting Rulemaking on the Commission's Own Motion to Establish Consumer Rights and Consumer Protection Rules Applicable to All Telecommunications Utilities.

Rulemaking 00-02-004 (Filed February 3, 2000)

FINAL DECISION ADOPTING CALIFORNIA
TELEPHONE CORPORATION BILLING RULES

1. Summary

This decision revises Part 4 of General Order No. 168, Market Rules to Empower Consumers and to Prevent Fraud - Rules Governing Cramming Complaints. In furtherance of the enforcement of these Rules, the revised rules establish cramming reporting requirements applicable to all Billing Telephone Corporations and Billing Agents and combine and clarify two previously issued sets of rules into a comprehensive standard set of rules applicable to all Billing Telephone Corporations, including resellers and wireless service providers.