Findings of Fact

1. CHLB faxed a disconnection order for several phone lines to Verizon on July 21, 2001. Verizon did not disconnect these lines and continued to bill CHLB. On February 22, 2007 CHLB submitted Claim number RAL-022207 to Verizon. In 2008, CHLB submitted an informal complaint to the Commission requesting late payment charges for this claim and, after being denied, filed this complaint on May 11, 2009.

2. The record does not support a finding that CHLB could not have reasonably discovered prior to 2007 that Verizon had made the billing error in Claim number RAL-022207. Therefore, we cannot establish that CHLB acted within the three-year statute of limitations under Section 736 for Claim number RAL-022207.

3. Under Claim number CAL-031307, Verizon disconnected a CHLB circuit on March 22, 2004 but failed to stop billing for the associated tie lines that ride over the circuit. CHLB requested a full refund from Verizon on March 30, 2007 and submitted an informal complaint to the Commission within six months of Verizon's resolution letter.

4. The record establishes that CHLB informed Verizon within one month of discovering the billing error in February 2007 and its actions in seeking a refund for this billing error are within the three-year statute of limitations under Section 736 for Claim number CAL-031307.