CAB Complaint Number 23626: OSP Communications billed me for a collect call on a phone line only connected to my DVR. They said there was nothing they could do but give me the 800 # for the do not call line. When I asked "Debbie" on 2/16/09 if I could block the calls she said no. Then I asked what about blocking calls from jail? (I have volunteered at a jail for the past 14 years and I know collect calls can be blocked.) Debbie said that I could block would have to block ALL collect calls. I said that was fine, since the line was only attached to my DVR. This Debbie isn't stupid, just has been told NOT to give all the options to those who call. That is wrong. Have CPUC instruct AT&T to discuss all options available when a fraudulent call is made, including blocking ALL collect calls. Attached you will find numerous complaints against the firm, there are other firms. What can CPUC do about this? What can I do about this?⁵⁴

⁵⁴ Id.