The Complaint
Complainants assert that upon moving into their residence located in rural Orosi, CA, they contacted AT&T to inquire about telephone service and explained to AT&T that they required very reliable telephone service because of a family member's health condition. Complainants allege that from August 2009 through most of March 2010,1 they experienced unreliable and essentially non-working telephone service and could not make or receive calls. Complainants further allege that AT&T billed for information calls2 that they did not place. Referencing photos attached to the Complaint, Complainants also claim that despite receiving support from the Federal Universal Service Fund, AT&T has not constructed appropriate facilities to provide quality telephone service in rural California. Complainants state that because AT&T is the carrier of last resort and mobile telephone service is nonexistent in the area, AT&T's landline telephone service is a lifeline.3
Complainants request a refund for all payments made to AT&T for services between August 2009 and March 2010. Complainants also ask that AT&T provide adequate phone service in Orosi, CA.
1 The Complainants cancelled their service with AT&T effective March 2010.
2 Telephone calls made by dialing 4-1-1.
3 Complaint at 2.
