Conclusions of Law

1. Vettese provided credible testimony that Vettese did not sign the October 26, 2010 contract addendum and warranty registration documents.

2. It was reasonable for CCSE to conclude the October 26, 2010 documents in the Vettese application were forged.

3. CCSE and the CSI PAs acted reasonably in disqualifying PHR from the CSI Program.

4. CCSE reasonably handled PHR's appeal of its disqualification.

5. CCSE properly notified PHR customers that PHR had been disqualified from the CSI Program.

6. Statements by Airth of CCSE to news publications regarding PHR business practices are supported by Airth's analysis of PHR installations and customer complaints.

7. PHR has not met its burden of proof that CCSE violated any statute, rule or order, or the CSI Handbook when it, together with the CSI PAs, disqualified PHR from the CSI Program.

ORDER

IT IS ORDERED that:

1. Case 11-03-009 filed by Pacific Home Remodeling is denied.

2. Case 11-03-009 is closed.

This order is effective today.

Dated January 12, 2012, at San Francisco, California.

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