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COM/MF1/avs Date of Issuance 3/29/2012
Decision 12-03-054 March 22, 2012
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA
Order Instituting Rulemaking on the Commission's Own Motion to Address the Issue of Customers' Electric and Natural Gas Service Disconnection. |
Rulemaking 10-02-005 (Filed February 4, 2010) |
DECISION ON PHASE II ISSUES: ADOPTION OF PRACTICES TO REDUCE THE NUMBER OF GAS AND ELECTRIC SERVICE DISCONNECTIONS
TABLE OF CONTENTS
Title Page
DECISION ON PHASE II ISSUES: ADOPTION OF PRACTICES TO REDUCE THE NUMBER OF GAS AND ELECTRIC SERVICE DISCONNECTIONS 22
2. Background and Procedural History 44
3.2. CARE and Non-CARE Disconnection Rates 1515
3.3. The Customer Service Representative (CSR) Role 1818
3.5. Uniform Protocol for Remote Disconnections 2626
3.6. Sunset Date for Interim Practices 3131
3.10. Uniform Billing and Accounting for Arrearages 4242
3.11. Disconnection Notices 4343
3.12. Waiver of Deposit Exceptions 4444
3.13. Reporting Requirements 4646
3.14. Balanced/Level Payment Plans 4646
4. Change of Party Settlement 4747
5. Disposition of Proceeding 4848
DECISION ON PHASE II ISSUES: ADOPTION OF PRACTICES TO REDUCE THE NUMBER OF GAS AND ELECTRIC SERVICE DISCONNECTIONS
Concerned about the current economic crisis in California and an increase in residential utility service disconnections, the Commission opened this rulemaking to reduce the number of gas and electric service disconnections due to nonpayment. Decision 10-07-048, issued in this proceeding on July 30, 2010, adopted several interim measures to achieve that objective. In this decision the Commission continues in effect certain of the interim measures and takes additional steps to reduce the number of disconnections in the service territories of Pacific Gas and Electric Company (PG&E) and Southern California Edison Company (SCE). PG&E and SCE are directed to: