7. Productivity

D.98-04-059 directed customers to demonstrate productivity by assigning a reasonable dollar value to the benefits of their participation to ratepayers.
(D.98-04-059, pp. 34-35.) The costs of a customer's participation should bear a reasonable relationship to the benefits realized through its participation. This showing assists us in determining the overall reasonableness of the request.

It is important to note that in many instances, CARE claimed excessive hours for its work and our award reflects the unreasonableness of claimed hours. With the reductions in hours, CARE's efforts were productive although not quantifiable.