Scope of the Proceeding

The remaining dispute between the parties centers on three issues:

1. Whether Defendants discriminate by providing customers of its affiliated ISP, SBCIS, who dial 611 the option of transferring to SBCIS and by telling unaffiliated ISP's customers they must hang up and contact that ISP.

2. Whether Complainant is entitled to refunds, credits or other relief for Defendants' failure to provide accurate CD ROM versions of bills.

3. Whether Complainant is entitled to relief for Defendants' telemarketing firms' alleged statements that end user customers must subscribe with an affiliated ISP if the customer wants to obtain DSL Transport from Defendants.