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COM/MF1/avs Date of Issuance 3/29/2012

Decision 12-03-054 March 22, 2012

BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA

Order Instituting Rulemaking on the Commission's Own Motion to Address the Issue of Customers' Electric and Natural Gas Service Disconnection.

Rulemaking 10-02-005

(Filed February 4, 2010)

DECISION ON PHASE II ISSUES: ADOPTION OF PRACTICES TO REDUCE THE NUMBER OF GAS AND ELECTRIC SERVICE DISCONNECTIONS

TABLE OF CONTENTS

Title Page

DECISION ON PHASE II ISSUES: ADOPTION OF PRACTICES TO REDUCE THE NUMBER OF GAS AND ELECTRIC SERVICE DISCONNECTIONS 22

Findings of Fact 5050

Conclusions of Law 5252

ORDER 5454

DECISION ON PHASE II ISSUES: ADOPTION OF PRACTICES TO REDUCE THE NUMBER OF GAS AND ELECTRIC SERVICE DISCONNECTIONS

1. Summary

Concerned about the current economic crisis in California and an increase in residential utility service disconnections, the Commission opened this rulemaking to reduce the number of gas and electric service disconnections due to nonpayment. Decision 10-07-048, issued in this proceeding on July 30, 2010, adopted several interim measures to achieve that objective. In this decision the Commission continues in effect certain of the interim measures and takes additional steps to reduce the number of disconnections in the service territories of Pacific Gas and Electric Company (PG&E) and Southern California Edison Company (SCE). PG&E and SCE are directed to:

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