Decision 00-06-079 June 22, 2000
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA
In the Matter of Qwest Communications Corporation, LCI International Telecom Corp., USLD Communications, Inc., Phoenix Network, Inc. and U S West Long Distance, Inc., and U S West Interprise America, Inc. |
Application 99-09-039 (Filed September 20, 1999) |
I. Summary
Qwest Applicants are Qwest Communications Corporation (Qwest Corp.), LCI International Telecom Corp. (LCI), USLD Communications, Inc. (USLD) and Phoenix Network, Inc. (Phoenix) acting on behalf of their ultimate parent corporation Qwest Communications International Inc. (Qwest Inc.). U S West Applicants are U S West Long Distance, Inc. (USW-LD), and U S West Interprise America, Inc. (Interprise) on behalf of their ultimate parent corporation U S West, Inc.
We approve the change of control in USW-LD and Interprise from U S West, Inc. to Qwest Inc. conditioned upon specific mitigation measures. These mitigation measures require Qwest Inc. to categorize and track complaints received as related to cramming, slamming, or other. Qwest is required to provide to the Commission's Consumer Services Division (CSD) a contact person or persons accessible by a toll free 800 number to research and resolve within 30 days after notification, informal California complaints lodged with CSD against Qwest Inc.'s subsidiaries. Qwest Inc. is also required to track all direct and indirect complaints against its subsidiaries that offer telecommunications services within California, including any forwarded by CSD. Finally, Qwest Inc. is required to submit quarterly complaint reports to CSD for a period of two years following the effective date of this order.
