II. The Allegations in the Order Instituting Investigation (OII)

This proceeding concerns the Commission's investigation into the operations of Baeza, whose business is located in Upland, California. The OII alleges that Baeza violated the Household Goods Carrier's Act, Pub. Util. Code § § 5101 et seq., the Commission's Maximum Rate Tariff 4, and the Commission's General Orders, principally General Orders 100-M, 136-C, 139-A, and 142 by, among other things:

· Conducting operations as a household goods carrier without a permit in force due to Baeza's failure to maintain evidence of adequate insurance coverage on file with the Commission;

· Advertising as an operating household goods carrier during periods that Baeza's permit was suspended or revoked;

· Being sued by one customer in Small Claims Court for loss and damage to furniture and by another customer in the Superior Court for negligence which resulted in personal injury;

· improperly documenting moves by, for example, failing to: (1) give customers a Not to Exceed Price; (2) record total hours charges; (3) record move dates; (4) record time computations; (5) issue an Agreement for Moving Service for each move performed; (6) provide shipper information booklets to customers; and (7) obtain customer signatures and show customers other information.