2. The Complaint

Paula Karrison, alleges that A&P Moving, Inc. (A&P), Fireman's Fund Insurance (Fireman's Fund) and Macon Service Company (Macon) violated Pub. Util. Code §§ 4130-4132, General Orders (GO) 136-C and 139-C, and Insurance Code Section 1763 during or after the transportation of her household goods from Corte Madera to storage at A&P's facility in Novato, California.

A&P denies all allegations. A&P admits that it damaged a vanity during the move. A&P alleges it promptly investigated the damage, took the household goods for inspection, and twice attempted repairs. A&P argues that it did not follow related damage claim procedures because Karrison failed to perfect her claim by paying the transportation and storage charges totaling $1,903.66. A&P admits that it later enforced its commercial lien and sold Karrison's furniture, credited her account $436 and declared the remaining balance uncollectible.