THEREFORE IT IS ORDERED THAT:

1. SCE's 1998 PBR Performance Report is in compliance with D. 96-09-092.

2. SCE should demonstrate in its General Rate Case Filing for Test Year 2002 that the $76 million in Transmission Costs included in its Operating Expenses Report are distribution related and reasonable.

3. A $5 million reward for SCE's performance in the area of Employee Health and Safety is approved.

4. A $6 million reward for SCE's performance in the area of customer satisfaction is approved.

5. A $2 million reward for SCE's performance in the area of system reliability is approved.

6. In accordance with D. 96-09-092 and D. 97-10-057, SCE's net reward should be recorded in the PBR Distribution Rate Performance Memorandum Account.

This Resolution is effective today.

I certify that the foregoing resolution was duly introduced, passed and adopted at a conference of the Public Utilities Commission of the State of California held on November 21, 2000; the following Commissioners voting favorably thereon:

_____________________

WESLEY M. FRANKLIN

Executive Director

SOUTHERN CALIFORNIA EDISON COMPANY
1998 PBR REPORT
($000)
DESCRIPTION			JURISDICTIONAL
	NON-GENERATION	PBR
		DISTRIBUTION
REVENUE REQUIREMENT	2,073,923	1,873,947	1,873,166
OPERATING EXPENSES:
TRANSMISSION	93,893	76,170	76,132
DISTRIBUTION	277,711	277,266	277,127
CUSTOMER ACCOUNTS	227,412	227,412	227,298
UNCOLLECTIBLES	4,830	4,830	4,827
CUST SERVICES & INFO.	31,924	31,924	31,908
ADMINISTRATIVE & GENERAL	178,236	163,517	163,435
FRANCHISE FEES	14,339	12,956	12,950
REVENUE CREDITS	(130,929)	(105,678)	(105,625)
DEPRECIATION	440,555	404,589	404,387
TAXES - OTHER	77,274	67,822	67,788
TAXES - INCOME	258,995	207,157	207,054
TOTAL OPERATING EXPENSES	1,474,240	1,367,965	1,367,281
RETURN	599,683	505,982	505,885
RATE BASE	6,211,455	5,456,273	5,453,545
RATE OF RETURN	9.65%	9.27%	9.28%

PBR Customer Satisfaction Measurement Comparison 1992
Area/Transaction	Sample Size *	Target Transaction Percentage	Score
Telephone Center	891	100%	62%
Turn On/Off	148	17%	73%
Billing Inquiry	145	17%	48%
Credit/Extension	150	17%	69%
Commercial & Industrial	151	17%	56%
Other	148	17%	51%
Spanish	149	17%	75%
Field Delivery	1,353	100%	59%
Meter Read	277	20%	72%
Turn Off	276	20%	74%
Collection	255	20%	63%
Disconnect	258	20%	48%
Billing Inquiry	287	20%	40%
Service Planning	525	100%	66%
Planning/Approval	127	23%	64%
Scheduled/Work in Progress	225	43%	67%
Completed	173	34%	67%
Business Offices	1,454	100%	69%
Turn On/Off	286	20%	77%
Deposit	290	20%	64%
Energy Payment	314	20%	74%
Credit/Extension	290	20%	74%
Reconnect	274	20%	57%
Overall **	4,223		64%
* This reflects the number of survey respondents excluding those who answered "don't know" to
the Overall Satisfaction question. This is consistent with how satisfaction scores are calculated.
Sample sizes shown in page 4 of Appendix B in Advice Letter 1276-E reflect all survey respondents
including those who answered "don't know" to the Overall Satisfaction question.
** Overall is a weighted score of 25% Telephone Center, 25% Field Delivery,
25% Service Planning, and 25% Business Offices.

PBR Customer Satisfaction Measurement Comparison
1997
Area/Transaction		Sample Size *		Transaction Weighting		Score
Telephone Center		2,130		100%		69%
Turn On/Off **		305		14%		78%
Billing Inquiry		304		14%		52%
Credit/Extension **		307		14%		74%
Commercial & Industrial		311		14%		55%
Other		306		14%		66%
Spanish		296		14%		82%
Voice Response Unit		301		14%		77%
Field Delivery		5,972		100%		61%
Meter Read		3,093		20%		75%
Turn Off		708		20%		75%
Collection		742		20%		63%
Disconnect		730		20%		48%
Billing Inquiry		699		20%		45%
Service Planning		1,028		100%		64%
Planning/Approval		211		23%		64%
Scheduled/Work in Progress		424		43%		61%
Completed		393		34%		67%
In-Person Services ***		4,205				68%
Business Offices - Rural		1,067		100%		82%
Turn On/Off		221		20%		85%
Deposit		210		20%		83%
Energy Payment		219		20%		88%
Credit/Extension		213		20%		85%
Reconnect		204		20%		68%
Authorized Payment Agencies		3,138		100%		68%
Turn On/Off **		305		20%		78%
Deposit		505		20%		62%
Energy Payment		1,520		20%		66%
Credit/Extension **		307		20%		74%
Reconnect		501		20%		58%
Overall ****		13,335				66%
* This reflects the number of survey respondents excluding those who answered "don't know" to
the Overall Satisfaction question. This is consistent with how satisfaction scores are calculated.
** Transaction is measured for telephone center but reflected in both telephone center and APA areas.
*** In-Person Services is a weighted score of 5% Business Offices and 95% APA's.
**** Overall is a weighted score of 25% Telephone Center, 25% Field Delivery,
25% Service Planning, and 25% In-Person Services.
PBR Customer Satisfaction Measurement Comparison
1998
Area/Transaction	Sample Size *		Transaction Weighting		Score		CPUC Adjusted
Telephone Center	3,119		100%		72%		72%
Turn On/Off **	519		14%		83%
Billing Inquiry	257		14%		60%
Credit/Extension **	721		14%		76%
Commercial & Industrial	699		14%		65%
Other	259		14%		64%
Spanish	402		14%		85%
Voice Response Unit	262		14%		74%
Field Delivery	4,811		100%		66%		66%
Meter Read	2,453		20%		79%
Turn Off	581		20%		77%
Collection	613		20%		69%
Disconnect	591		20%		48%
Billing Inquiry	573		20%		60%
Service Planning	1,890		100%		69%		69%
Planning/Approval	439		23%		66%
Scheduled/Work in Progress	768		43%		66%
Completed	683		34%		75%
In-Person Services ***	4,714				75%		73%
Business Offices - Rural	1,162		100%		83%		83%
Turn On/Off	357		20%		89%
Deposit	201		20%		87%
Energy Payment	202		20%		87%
Credit/Extension	202		20%		87%
Reconnect	200		20%		66%
Authorized Payment Agencies	3,552		100%		75%		72%
Turn On/Off **	519		20%		83%
Deposit	437		20%		73%
Energy Payment	1,437		20%		74%
Credit/Extension **	721		20%		76%
Reconnect	438		20%		69%
Overall ****	14,534				71%		70%
* This reflects the number of survey respondents excluding those who answered "don't know" to
the Overall Satisfaction question. This is consistent with how satisfaction scores are calculated.
** Transaction is measured for telephone center but reflected in both telephone center and APA areas.
*** In-Person Services is a weighted score of 5% Business Offices and 95% APA's.
**** Overall is a weighted score of 25% Telephone Center, 25% Field Delivery,
25% Service Planning, and 25% In-Person Services.
***** CPUC adjusted excludes Tun On/Off and Credit/Extension from APAs

			Nongeneration			PBR Distribution*
			Jurisdictional			Jurisdictional
	Description		1997		1998		1999
			(1)		(2)		(3)
	Operating Revenues:
	Total Revenue		2,025,927		1,873,166		1,897,105
	Subtotal		2,025,927		1,873,166		1,897,105
	Other Operating Revenue		122,024		105,625		98,704
	Total Operating Revenues		2,147,951		1,978,791		1,995,809
	Operating Expenses:
	Fuel
	Purchased Power
	Power Exchange
	Prov-Reg Adj Clause		(25,448)
	Subtotal		(25,448)		0		0
	Production Other
	Transmission		70,425		76,132		67,889
	Distribution		172,299		277,127		243,964
	Customer Accounts		136,580		227,298		260,734
	Uncollectibles		4,833		4,827		5,842
	Cust Serv & Info				31,908		41,154
	Administrative & General		290,274		163,435		175,949
	Franchise Fees		28,738		12,950		17,173
	Subtotal		703,149		793,677		812,705
	Depreciation		409,936		404,387		423,057
	Taxes Other		89,104		67,788		61,358
	Taxes Income		326,008		207,054		182,913
	Subtotal		415,112		274,842		244,271
	Total Operating Expenses		1,502,749		1,472,906		1,480,033
	Net Revenue		645,202		505,885		515,776
	Rate Base		6,203,889		5,453,545		5,516,908
	Rate of Return		10.40%		9.28%		9.35%
	* SCE, in Advice 1344-E, revised references in it Preliminary Statements to change the title of the
	PBR mechanism from Nongeneration PBR to Distribution PBR. This change, and the 1998 figures,
	reflect that on April 1, 1998, the FERC assumed jurisdication over the portion of SCE's
	transmission system subject to operational control by the Calif. ISO. Financial performance
	for 1998 reflects operations for total T&D (nongeneration) from 1/1/98 to 3/31/98 and for the non-ISO
	portion of T&D through 12/31/98.