FINDINGS

1. SoCalGas filed Advice Letter 2965-G to offer billing payment options by credit or debit card.

2. SoCalGas entered into an agreement with BillMatrix for gas bill payment processing services.

3. BillMatrix's and SoCalGas' charges will appear on the bank or credit card Company's bill as two distinct line items.

4. If a customer disputes a bill, BillMatrix will provide details to the customer. If such details are still not familiar to the customer, BillMatrix will credit the customer's account.

5. SoCalGas should require BillMatrix to show a telephone or toll-free number on the credit card company's or bank's bill.

6. SoCalGas provides a means of expeditiously resolving subscriber's disputes of unauthorized charges.

7. It is reasonable to refrain from imposing a 30-day limit on resolving disputes during the one-year pilot.

8. The provider cannot outsource without SoCalGas' prior written consent.

9. If BillMatrix outsourced to another provider, who erred on a customer's bill, SoCalGas would investigate, and if necessary, take action to recoup any excess charges.

10. It is reasonable to hold SoCalGas to the provisions in this resolution for a period of 12 months and to allow SoCalGas to file an advice letter for authority to continue the program.

11. It is reasonable to require SoCalGas to submit a report with its advice letter presenting any problems and complaints with its credit/debit card option.