CUSTOMER INFORMATION

In its November 29 protest, ORA notes that when SDG&E proposed to convey information to its customers describing its Summer 1999 Rate Ceiling, Commission staff took an active role in reviewing the messages prior to their issuance. In this instance, ORA recommend the same level of Commission involvement. Specifically, ORA recommends that SDG&E be required to submit the text of the informational letter to the Commission and that the Energy Division, ORA and the Public Advisor review it to ensure that the message appropriately explains the EERA and RRCA and tells customers how credits may be handled. Although ORA's recommendation applies to SDG&E's now withdrawn AL 1264-E-A, we believe that recommendation applies to the plan we adopt for bundled customers.

SDG&E shall file an advice letter showing customer bills with the information required by this Resolution. That advice letter shall also include a draft informational letter to be issued to all customers whose bills will be affected by this Resolution, explaining the new information provided on bills. The informational letter shall be reviewed in the manner that ORA recommends (i.e., by Energy Division, ORA, and the Public Advisor).