3. Issues Before the Commission

The following issues are now before the Commission for determination:

· Should the Commission require annual customer satisfaction surveys for all wireline and wireless services?²⁵

· Should the Commission require URF service quality monitoring of existing California-specific ARMIS and FCC MCOT measures?²⁶

· Should the Commission monitor major service quality interruptions or California-specific downtime under ARMIS and should all LECs report service quality interruptions in the same manner?

· Should the Commission continue existing company-specific or California-specific measures and/or reports?²⁷

Other issues included in this proceeding are: (1) whether the Commission should require wireless carriers to provide coverage maps; (2) whether AT&T's initial and repeat OOS repair interval penalty mechanism should continue; (3) whether billing call answer time should be included as a measure; and (4) whether there should be a distinction between primary and additional lines.

²⁵ Specific to this issue, the 2007 ACR asked: "If so, should the surveys focus on installation, repair and answering time or are there other relevant metrics that should be included? Should the surveys follow the ARMIS format for wireline carriers or should surveys be developed for wireline and wireless carriers? If surveys are developed, what questions should be included? Should the requirement to complete customer satisfaction surveys have a threshold determined by access lines and/or active numbers? How should the surveys be conducted? How should carriers transmit data to Commission staff for publishing on the Commission's website?" (2007 ACR, at p. 6.)

²⁶ Specific to this issue the 2007 ACR asked: "Should non-URF ILECs have the same reporting requirement? Should CLECs have the same reporting requirement? Should the Commission continue to monitor service quality under the MCOT requirements?" (2007 ACR, at p. 7.)

²⁷ Specific to this issue the 2007 ACR asked: "Should whether the measures or reports provide consumers or the Commission with relevant information on the performance of a carrier govern whether measures and/or reports should be continued or eliminated?" (2007 ACR, at p. 7.)