7. Process and Procedural Issues

The Commission adopts the processes and procedures described below to obtain input from interested parties, customers, and market actors on the Commission's efforts to oversee, develop, and implement PGC-funded energy efficiency programs. The Commission, the assigned Commissioner, the assigned Administrative Law Judge, or the Energy Division may utilize both formal and informal procedural vehicles to (1) revise this policy manual and/or any of its referenced documents as needed, (2) review on-going programs and adopt mid-course changes if warranted, (3) plan and develop future programs, and (4) resolve disputes among or complaints from various market participants.