· Authorizes PG&E, SCE, SDG&E and SoCalGas to charge significant costs associated with complying with the new practices in this decision to their memorandum accounts.

The adopted measures do not appear to have significant cost implications which would otherwise be borne by other ratepayers. All interim customer service disconnection measures approved in this decision will be in effect until the effective date of the next general rate cases for three of the four respondent utilities, which is anticipated to be January 1, 2012. For the fourth utility, PG&E, we will determine in Phase II an effective sunset date similar to the other three utilities. We continue the disconnection data reporting requirements adopted in Rulemaking (R.) 10-02-005 and add other data reporting in order to better understand whether the additional customer service practices adopted below are successful, and set forth certain issues to be addressed in the second phase of this proceeding. Because of its value in understanding the success of the adopted practices, we do not set a sunset date for the reporting requirements.

There are potentially many other practices which might prove useful in reducing utility disconnections. However, these other practices may result in significant costs and before they are implemented, we intend to analyze the cost effectiveness of these practices. This decision does not address any additional significant costs or cost recovery associated with compliance with the customer service practices initiated in this decision, and recorded in memorandum accounts authorized by R.10-02-005. Although these costs will be addressed in the second phase of this proceeding, cost recovery will be determined in the next general rate case for each utility.