10. Implementation of New Interim Customer Service Disconnection Practices

This decision continues the two interim customer service practices, with modifications, and directs that utilities implement additional practices. In order that these measures assist in reducing electric and gas customer disconnections, these practices should be quickly implemented.

R.10-02-005 directed respondent utilities to implement the three interim practices within five business days following the issuance of R.10-02-005. We do not have information that provides estimates of the time needed to implement the new practices adopted in this decision. We recognize the newly adopted practices may be more complex and difficult to implement than those adopted in R.10-02-005. Therefore, we will order PG&E, SCE and the Joint Utilities to implement the provisions of this decision by October 1, 2010.