8. Ex parte Communications

Pursuant to Rule 8.3(a), ex parte communications will be allowed in this quasi-legislative proceeding without restriction or reporting requirement.

Therefore, IT IS ORDERED that:

1. A Rulemaking is instituted on the Commission's own motion to address the service quality performance of telecommunications corporations and to determine whether modifications to service quality standards are appropriate and, if so, what those should be.

2. The issues to be initially considered in this proceeding are set forth in the body of this order and the Preliminary Scoping Memo.

3. The schedule for this rulemaking is as set forth in the body of this order.

4. The assigned Commissioner or assigned Administrative Law Judge may adjust the schedule and refine the scope of the proceeding as needed.

5. This rulemaking is preliminarily determined to be quasi-legislative, as that term is defined in Rule 1.3(d). It is preliminarily determined that evidentiary hearings are not needed in this proceeding. Any persons objecting to the preliminary categorization of rulemaking as "quasi-legislative" or to the preliminary determination that evidentiary hearings are not necessary shall state their objections in their opening comments.

6. The Executive Director shall cause this Order Instituting Rulemaking to be served on all telecommunications corporations, including commercial mobile radio service providers and on the following:

· The service list for Rulemaking 02-12-004; and

· Organizations listed in Attachment B.

7. Interested persons shall follow the directions in the body of this Order Instituting Rulemaking to become a party or be placed on the official service list.

8. Any party that expects to request intervenor compensation for its participation in this rulemaking shall file its notice of intent to claim intervenor compensation in accordance with Rule 17.1 of the Commission's Rules of Practice and Procedure, no later than 30 days after the first prehearing conference or pursuant to a date set forth in a later ruling which may be issued by the assigned Commissioner or assigned Administrative Law Judge.

This order is effective today.

Dated December 1, 2011, at San Francisco, California.

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