Other California LifeLine Programs/Services

In accordance with D.96-10-066, public education and outreach for LifeLine is done in a competitively neutral manner; the Commission does so using contracts with outside consultants. At a cost of approximately $5.5 million a year, the Commission's contractor(s) seek to enroll eligible LifeLine customers who are traditionally hard to reach. The contractor operates call-centers assisting customer LifeLine enrollment in English, Spanish, Cambodian, Cantonese, Hmong, Korean, Lao, Mandarin, Tagalog and Vietnamese. LifeLine's Certifying Agent, Solix, also operates a call center specifically for the certification and verification processes.