Assignment of Proceeding

Rachelle B. Chong is the assigned Commissioner and Jacqueline A. Reed is the assigned ALJ this proceeding.

Findings of Fact

1. The settlement, as well as the operational improvements and changes in business practices that MCI is implementing or has implemented, address each of UCAN's concerns.

2. The agreement contains provisions designed to ensure that the computer billing error that resulted in certain customers being erroneously billed a basic monthly fee and related taxes, fees and surcharges does not recur.

3. The agreement contains provisions that address the CSRs' handling of crediting problems.

4. MCI is in the process of reviewing, consolidating and improving its billing systems to avoid future crediting issues.

5. The agreement addresses UCAN's concerns regarding prevention and resolution of future problems with MCI.

6. MCI has agreed to demonstrate the efficacy of the implemented improvements to its billing systems.

Conclusions of Law

1. The settlement between UCAN and MCI attached to this decision, as Appendix A, is reasonable, consistent with the law, and in the public interest.

2. The UCAN-MCI Joint Motion to Adopt the Uncontested Settlement Agreement should be granted, and the settlement should be approved.

3. No evidentiary hearings were necessary.

4. For administrative efficiency, this order should be made effective immediately.

ORDER

IT IS ORDERED that:

1. The Joint Motion for Adoption of Uncontested Settlement Agreement by the Utility Consumers' Action Network and MCI Communications Services, Inc. is granted.

2. The Settlement Agreement, attached to this decision as Appendix A, is approved.

3. The determination that evidentiary hearings were necessary is changed. No evidentiary hearings were necessary.

4. Case 06-10-023 is closed.

This order is effective today.

Dated March 13, 2008, at San Francisco, California.

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