ALJ/MAB/avs Mailed 3/25/2002
Decision 02-03-054 March 21, 2002
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA
The Utility Consumers' Action Network (UCAN), Complainant, vs. MCI Metro Access Transmission Services (MCI Metro), Inc., Defendants. |
Case 98-06-016 (Filed June 2, 1998) |
OPINION
Summary
In this decision, the Commission finds that MCI Metro Access Transmission Services (MCI Metro) has resolved all billing errors1 adjudicated in this proceeding, and that these errors support a fine of $250,000 as requested by the Utility Consumers' Action Network (UCAN). MCI Metro's forthright and cooperative conduct in resolving these errors, however, mitigates the need for the fine, and we will, therefore, not impose the requested fine.
1 The billing errors resolved in this proceeding are limited to those issues specifically delineated in this decision with regard to local exchange service provided by MCI Metro. This decision does not address any billing or service transfer issues relating to long distance service provided by any MCI Metro affiliate. The problem of customers continuing to be billed after disconnection was expressly excluded from this proceeding per the Assigned ALJ's ruling of January 27, 2000, and therefore is not adjudicated in this decision.
