ALJ/JAR/hkr Mailed 8/23/2002

Decision 02-08-050 August 22, 2002

BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA

Order Instituting Rulemaking on the Commission's Own Motion into Monitoring Performance of Operations Support Systems.	Rulemaking 97-10-016 (Filed October 9, 1997)
Order Instituting Investigation on the Commission's On Motion into Monitoring Performance of Operations Support Systems.	Investigation 97-10-017 (Filed October 9, 1997)

OPINION MODIFYING DECISION 01-05-087 TO CONVERT xDSL OSS PERFORMANCE MEASURE STANDARDS FOR THE PERFORMANCE INCENTIVE PLAN FOR PACIFIC BELL TELEPHONE COMPANY

Summary

On the Commission's own motion, by this decision we convert non-working parity standards for a few Digital Subscriber Line (DSL) performance sub-measures used in the Commission's Performance Incentives Plan (PIP). To make these standards workable, we convert these standards either to absolute "benchmarks" or to different parity comparisons. Parity standards compare an incumbent local exchange company's (ILEC) operations support system (OSS) performance on behalf of competitive local exchange carrier (CLEC) customers to the ILEC's performance for its own customers. In the case of the sub-measures we convert today, Pacific Bell Telephone Company (Pacific) does not offer these same DSL services to its own customers and, as a consequence, without the comparison, the current parity standards do not work as intended. Either by establishing a benchmark or by selecting a different retail analog, comparisons will be possible. We convert to benchmarks the parity sub-measures for 2-wire digital loop - xDSL capable ("xDSL loop") service group types in Performance Measures 5, 7, 8, 11, 12, 13, 14, 16, and 19, and establish a workable retail analog for this service type for Performance Measures 20, 21, and 23.