ALJ/MFG/jyc Mailed 10/4/2002
Decision 02-10-006 October 3, 2002
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA
AT&T Communications of California, Inc. Complainant, vs. Pacific Bell Telephone Company, Defendant. |
Case 99-12-029 (Filed December 21, 1999) |
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Pacific Bell Telephone Company, Complainant, vs. AT&T Communications of California, Inc., Defendant. |
Case 00-02-027 (Filed February 6, 2000) |
OPINION ON SLAMMING COMPLAINTS
I. Summary
Pacific Bell (Pacific) shall retain the services of an independent auditor to conduct an "operational audit"1 and validation2 of its current process for tracking and billing Local Primary Interexchange Carrier (LPIC) disputes.
1 As used here, "operational audit" is an evaluation of the effectiveness and efficiency of an entity's compliance with regulatory policies, plans, procedures, laws, and regulations. 2 Validation encompasses a statistical sampling of direct confirmation with LPIC customers.
