IV. Greenlining/LIF's Allegations

Greenlining/LIF allege that CSD's testimony presents the "tip of the iceberg," and that the actual complaints from Spanish and Asian speaking customers and recent immigrant populations represents a much larger problem (i.e., more complaints) than are actually reported. This is so, according to Greenlining/LIF, because these populations are more reluctant to complain about abuses in telecommunications for a variety of reasons.

Greenlining/LIF maintain that, after Qwest switched customers without their authorization, it was difficult for the customers to transfer back to their carrier of choice. Greenlining/LIF also complain of Qwest's Welcome Postcard campaign, which sends a postcard thanking customers for choosing Qwest. According to Greenlining/LIF, this postcard is misleading because Qwest sends on average about 83,586 per month, while knowing that 25% of them are going to people with invalid orders, many of whom have placed a "PIC freeze" on the line.