ALJ/BDP/avs Mailed 4/4/2003

Decision 03-04-012 April 3, 2003

BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA

Ellen Shing, Complainant, vs. SBC Pacific Bell, Defendant.

(ECP) Case 02-05-015 (Filed May 7, 2002)

OPINION GRANTING RELIEF

1. Summary

Ellen Shing (Complainant) alleges that SBC Pacific Bell charged her for local toll calls which should have been local calls to access her Internet Service Provider (ISP). SBC Pacific Bell alleges that its charges were correct. In this decision, we grant Complaint's request for relief. Public hearing was held on August 14, 2003.