Service Quality

The prospective purchasers have been operating or assisting in the operation of the water system since May 2003. Their involvement in the water company began as a response to the failure of the current owner to respond to an emergency. Two of the buyers, Jay Gardner and Matt Fullner, are enrolled in distribution system training. Jay Gardner has stated that he or Mr. Fullner will be available 24 hours per day and that in the unlikely event that both are absent, Dave Meyers, a contract worker familiar with the system, would be retained to respond to service problems.

There is one complaint on file with the Commission since Jay Gardner, et al. have been operating the water system. Water Division staff spoke with the customer involved and found that the situation had been resolved.

Water Division staff believes that service quality will be improved under the new ownership.