2. Background
In Application (A.) 05-12-002, Pacific Gas and Electric Company (PG&E) requested, among other things, authority to (1) increase its general rate case (GRC) revenue requirement, and (2) close all 84 of its front counters and to replace the front counters with Neighborhood Payment Centers operated by third parties.2 D.06-06-014 adopted a settlement agreement (Pension Settlement) between PG&E, the Division of Ratepayer Advocates (DRA), and the Coalition of California Utility Employees (CCUE) to recover contributions to PG&E's employee pension plan during 2006-2009. D.07-03-044 adopted a settlement (GRC Settlement) between PG&E and most of the active parties in the proceeding which resolved the revenue requirement elements in PG&E's application.
D.07-03-044 also adopted an accord between PG&E and Greenlining Institute/Latino Issue Forum (Greenlining), which resolved the issues raised by Greenlining concerning supplier diversity, personnel diversity and philanthropy. D.07-05-058 adopted a settlement (Front Counter Settlement) between PG&E, the California Farm Bureau Federation (CFBF), CCUE, DRA, Greenlining and TURN concerning front-counter issues.
2 Front counters are places where customers can talk with PG&E customer service representatives, pay bills, start and stop service, and perform other transactions.
