5. Contents of the Customer Notice

The Guidelines specify certain information that must be included in the exiting CLEC's customer notice letters so that customers are adequately informed of the proposed termination of service, their need to take prompt action, and their right to choose an alternative carrier. A second notice must be given to each customer who has not taken action to select a replacement carrier. If there is an arranged carrier, the second notice must provide its name and toll-free contact number. The timeframe of the second notice will depend upon the circumstances of the migration.

We require customer notice to be provided in the language used to sell the services.⁸ In addition, CLECs, arranged carriers, and/or default carriers must submit notification letters to the Commission's Public Advisor and the CD for approval.

The application included samples of the initial notice letters (English versions) containing the information required by our Guidelines. Because of the large number of customers to be transferred, Applicant states that its affected end-users will be migrated to AT&T California's local platform in phases. To reflect this phased approach, Applicant mailed the notification letters on a staggered schedule. The CD has reviewed Applicant's notices and determined that the notices complied with our requirements concerning the content of customer notifications. Following CD approval, Applicant mailed copies of its second notice, a direct-mail postcard, on a staggered schedule starting on April 27, 2007.

⁸ D.96-10-076.