ALJ/MAB/tcg Mailed 9/7/2001
Decision 01-09-011 September 6, 2001
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA
Rulemaking on the Commission's Own Motion to Consider Adoption of Rules Applicable to Interexchange Carriers for the Transfer of Customers Including Establishing Penalties for Unauthorized Transfer. |
Rulemaking 97-08-001 (Filed August 1, 1997) |
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Investigation on the Commission's Own Motion to Consider Adoption of Rules Applicable to Interexchange Carriers for the Transfer of Customers Including Establishing Penalties for Unauthorized Transfer. |
Investigation 97-08-002 (Filed August 1, 1997) |
This decision awards The Utility Reform Network (TURN) $62,126.75, and the Latino Issues Forum/The Greenlining Institute (Latino Issues/Greenlining) $73,344.00 in compensation for their respective contributions to Decisions (D.) 00-03-020, D.00-05-052, and D.00-11-015.
1. Background
The Commission opened this proceeding to determine if it could better protect consumers against unauthorized charging by telephone providers while still making it easy for customers to exercise their choice so as to enhance vigorous competition. In the decisions issued in this proceeding, the Commission increased protection of California consumers by prohibiting local exchange companies from disconnecting local service for nonpayment of charges for other than local service, adopted Subscriber Complaint Reporting Rules that require billing telephone companies and billing agents to track and report billing disputes pursuant to Pub. Util. Code § 2889.9, and required local exchange carriers to implement a consumer education program designed to inform customers of their dispute rights.
