For All Data Requests in this Ruling

In many places the Commission's OII uses the term "DSL and/or Internet.... " Accordingly, "DSL" as used in this Ruling is intended to encompass both or either of those.

"DSL service quality" and similar terms as used in some of UCAN's requests above may be excessively broad. "DSL-related" is to be considered as including (but not being limited to) matters which deal with customers' DSL-related billings and/or DSL-related interactions of every type with customer service representatives. When responding to these UCAN data requests, Pacific may exclude matters that relate only to technical aspects of the end-user's DSL line. E.g., Pacific may exclude memos, reports, documents, etc. that deal solely with such matters as DSL line speed, DSL line quality, etc. DSL line quality of service and DSL line installation problems per se are not currently at issue in the proceeding.

Note also that this Ruling applies to UCAN only. The Commission in I.02-01-024 invited CSD to explore other issues and to bring them to the Commission's attention for possible inclusion in this proceeding if appropriate. This Ruling is not intended to limit the scope of CSD's discovery requests or other inquiries in any way.

Therefore, IT IS RULED that the Utility Consumers' Action Network (UCAN) Motion to Compel Discovery From Pacific Bell filed March 19, 2002 is granted to the extent set forth in this ruling and is denied in all other respects.

Dated March 28, 2002, at San Francisco, California.

		/s/ JAMES C. MCVICAR
		James C. McVicar Administrative Law Judge

CERTIFICATE OF SERVICE

I certify that I have by mail this day served a true copy of the original attached Administrative Law Judge's Ruling on UCAN Motion to Compel on all parties of record in this proceeding or their attorneys of record.

Dated March 28, 2002, at San Francisco, California.

/s/ TERESITA C. GALLARDO

Teresita C. Gallardo

NOTICE

Parties should notify the Process Office, Public Utilities Commission, 505 Van Ness Avenue, Room 2000, San Francisco, CA 94102, of any change of address to insure that they continue to receive documents. You must indicate the proceeding number on the service list on which your name appears.

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