Mailed December 16, 2002
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA
Order Instituting Rulemaking on the Commission's Own Motion into the Service Quality Standards for All Telecommunications Carriers and Revisions to General Order 133-B. |
Filed PUBLIC UTILITIES COMMISSION December 5, 2002 SAN FRANCISCO, CALIFORNIA R. 02-12-004 |
ORDER INSTITUTING RULEMAKING
INTO THE SERVICE QUALITY STANDARDS FOR ALL TELECOMMUNICATIONS CARRIERS
AND REVISIONS TO GENERAL ORDER 133-B
I. Introduction
In this order we initiate a proceeding to adopt revisions to existing service quality measures and standards1 applicable to telecommunications carriers reflecting current technological and business conditions.2 This proceeding will determine the types of services for which measures and standards should apply, the kind of measures and standards that should apply to those services, the methods for calculating measures, the minimum levels that measured parameters of service should meet (i.e., "standards"), when and how the measures should be reported to this Commission, and the mechanisms that will be used to ensure compliance with established requirements.
1 "Measures" are the aspects or features of service subject to evaluation and reporting. "Standards" are the minimum acceptable values that measures must meet to be in compliance with the Commission's requirements. 2 Consistent with our Consumer Protection Rules, we define "carrier" under our service quality rules to include all entities, whether certificated or registered, that provide telecommunications-related products or services and are subject to the Commission's jurisdiction pursuant to the Public Utilities Code.
