5. SALES PRACTICES.

SBC California and ASI adhere to strict standards and practices regarding the protection of end user information. These standards are reiterated in SBC Communications Inc.'s policy on CPNI ("customer proprietary network information") compliance and Code of Conduct, as amended from time to time.

SBC California and ASI will continue to monitor and apply the appropriate level of discipline for Code of Conduct violations, up to and including dismissal.

ISPs will promptly provide examples of perceived breaches of the Code of Conduct (a copy of which has been provided to CISPA) and inappropriate sales practices to the Ombudsperson's office.

SBC California and ASI will select an independent third party reasonably acceptable to CISPA to review ASI and SBC California's process and procedures associated with access to and use of the ISP's information regarding end users; provided, however, that ASI and SBC California will not be required to permit monitoring or audit activities which conflict with their obligations under agreements with union-represented employees. ASI, SBC California and CISPA will each receive statistical information from the third party regarding the results of such review. CISPA, however, shall not be entitled to receive any individually-identifiable information about SBC California's or ASI's employees, agents, consultants or representatives from the third party. The results of the third party review shall be confidential. Nothing in this paragraph should be construed to prevent CISPA, SBC California or ASI from responding to discovery propounded upon it by a third party or to otherwise prevent it from complying with a legal obligation to provide information to the CPUC or any third party pursuant to any compulsory legal process.

With respect to the third party review described above, the first step will be for CISPA, SBC California and ASI to agree on a review process. After the agreed-upon process has been completed, if the third party review reveals that problems, if any, are de minimus, there will be no further third party reviews.