SETTLEMENT AGREEMENT
Pacific Bell Telephone Company ("Pacific Bell"), Pacific Bell Internet Services ("PBI"), SBC Advanced Solutions, Inc. ("ASI"),1 Utility Consumers' Action Network ("UCAN") and the Consumer Services Division of the California Public Utilities Commission ("CSD") (collectively, the "Parties") hereby agree upon the following terms for the settlement (the "Agreement") of the Commission's Order Instituting Investigation I.02-01-024 ("DSL OII") and the related complaint of the Utility Consumers' Action Network ("UCAN"), CPUC complaint No. C.02-01-007.
TERMS
1. JOINT STATEMENT OF THE CASE
UCAN's complaint alleges that customers experienced billing errors. CSD's complaint alleges that it received complaints from customers regarding billing errors, and that Pacific Bell failed to accurately report these complaints. Respondents acknowledge to the Commission that certain billing errors and reporting deficiencies occurred that were unacceptable and should not have happened.
1 Pacific Bell, PBI, and ASI are at times referred to collectively as "Respondents."
