Appendix D
Verizon Implementation Schedule
1. |
1 |
Description: |
Add reporting: Timeouts |
180 |
2. |
1 |
Method of Calculation: Timeouts |
Add calculation to derive percentage of transactions |
180 |
3. |
1 |
Method of Calculation: Loop Qual |
Change method calculation to percentage rather than average of returned queries. |
60 |
4. |
1 |
Measurable Standard: CSI Requests |
Implement changes to mechanized and manual benchmark standard |
60 |
5. |
1 |
Measurable Standard: Mechanized Loop Qual |
Implement new benchmark standard |
60 |
6. |
1 |
Exclusions: CSI requests |
CSI requests [both manual and mechanized] for greater than 30 working telephone numbers. |
120 |
7. |
1 |
Exclusions: Manual requests |
Rejected manual requests |
60 |
8. |
1 |
Exclusions: Batch transmission |
Any transaction, where the batch transmission from a CLEC includes greater than 200 items in a single transmission. "Batch transmission" means a simultaneous, not serial transmission of all orders in a group to the gateway. |
120 |
9. |
1 |
Exclusions: test transactions |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
10. |
1 |
Business Rule - Timeout definition |
Implement time-out query type |
180 |
11. |
2 |
Description: |
Change Description: to reflect percentage within specified standard rather than average |
60 |
12. |
2 |
Method of Calculation |
Change method calculation for Mechanized and Manual FOCS/LSCs to percentage within rather than average |
60 |
13. |
2 |
Measurable Standard: |
Implement new benchmark of 95% on time (except as noted) |
60 |
14. |
2 |
Measurable Standard: Fully Electronic/Flow Through |
Implement new timeframe standard |
60 |
15. |
2 |
Measurable Standard: Resale POTS/UNE (non-designed) |
Implement new timeframe standards by line size |
60 |
16. |
2 |
Measurable Standard: Resale Specials / UNE designed Services |
Implement new timeframe standards by line size |
60 |
17. |
2 |
Measurable Standard: EELS |
Implement change to timeframe standard and SGT breakout |
120 |
18. |
2 |
Measurable Standard: UNE Transport |
Implement change to timeframe standard and SGT breakout |
60 |
19. |
2 |
Measurable Standard: Projects |
Implement new benchmark standards - % within |
60 |
20. |
2 |
Measurable Standard: UNE Platform |
Implement change to timeframe standard and SGT breakout |
60 |
21. |
2 |
Exclusions: Non stand-alone DA/DL |
Non stand-alone records for Directory Assistance/Directory Listing. |
Complete |
22. |
2 |
Exclusions: Test CLECs |
Test CLECs |
Complete |
23. |
2 |
Exclusions: Certain LSR orders |
LSR orders identified by CLEC as a project or where the CLEC has requested other project-type special handling. |
60 |
24. |
2 |
Exclusions: test transactions |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
25. |
2 |
Business Rule: Manual requests |
Implement rules for manually handled requests |
60 |
26. |
2 |
Business Rule: LSR activity |
Implement rules for LSR driven order activity |
Complete |
27. |
2 |
Business Rule: ASR activity |
Implement rules for ASR driven order activity |
120 |
28. |
2 |
Business Rule: RPONs |
Implement rules for RPONS |
Complete |
29. |
3 |
Description: |
Change Description: to reflect percentage within specified standard rather than average |
60 |
30. |
3 |
Method of Calculation: |
Implement new calculation for Mechanized and Manual rejects |
60 |
31. |
3 |
Reported By: |
Implement changes to SGT table |
60 |
32. |
3 |
Measurable Standard |
Implement new benchmark of 95% on time (except as noted) |
60 |
33. |
3 |
Measurable Standard: Fully Electronic/Flow Through |
Implement new timeframe standard |
60 |
34. |
3 |
Measurable Standard: Resale POTS/UNE (non-designed) |
Implement new timeframe standards |
60 |
35. |
3 |
Measurable Standard: Resale Specials / UNE designed Services |
Implement new timeframe standards |
60 |
36. |
3 |
Measurable Standard: UNE Platform |
Implement new timeframe standard and SGT breakout |
60 |
37. |
3 |
Measurable Standard: EELS |
Implement new timeframe standards and SGT breakout |
120 |
38. |
3 |
Measurable Standard: UNE Transport |
Implement new timeframe standards and SGT breakout |
60 |
39. |
3 |
Measurable Standard: Projects |
Implement new benchmark standards - % within |
60 |
40. |
3 |
Measurable Standard: Interconnection Trunks |
Implement new timeframe standard |
60 |
41. |
3 |
Exclusions: Non stand-alone DA/DL |
Non stand-alone records for Directory Assistance/Directory Listing. |
Complete |
42. |
3 |
Exclusions: Test CLECs |
Test CLECs. |
Complete |
43. |
3 |
Exclusions: Certain LSR orders |
LSR orders identified by CLEC as a project or where the CLEC has requested other project-type special handling. |
60 |
44. |
3 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
45. |
3 |
Business Rule: Manual Requests |
Implement rules for manually handled requests |
60 |
46. |
3 |
Business Rule: LSR Activity |
Implement rules for LSR driven order activity |
Complete |
47. |
3 |
Business Rule: ASR Activity |
Implement rules for ASR driven order activity |
120 |
48. |
3 |
Business Rule: RPONS |
Implement rules for RPONS |
Complete |
49. |
3 |
Business Rule: Elapsed Time |
Implement rules for Elapsed time |
Complete |
50. |
4 |
Calculation |
Implement new calculation for Orders Programmed to Flow Through |
Complete |
51. |
4 |
Reported By: |
Remove Service Order Type from reports |
30 |
52. |
4 |
Measurable Standard: Programmed to Flow Through |
Implement diagnostic tracking through June 2003 report month. - July through December 2003 - 90% flow through- January 2004 and beyond - 95% flow through |
6/2003 12/2003 1/2004 |
53. |
4 |
Exclusions: CLEC caused errors |
Orders that do not flow through, including rejected orders, due to CLEC caused errors |
6/2003 |
54. |
4 |
Exclusions: Previous Pending |
Orders that do not flow through due to previously received pending orders. |
6/2003 |
55. |
4 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
56. |
4 |
Exclusions: Non-LSR requests |
Any service request not generated on an LSR. |
Complete |
57. |
4 |
Notes: System Upgrade |
Implement note for identification of CLEC caused errors system upgrade timeframe |
5/2003 |
58. |
5 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT breakout |
60 |
59. |
5 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
60. |
5 |
Measurable Standard: UNE Transport / UNE Loop Designed |
Implement new parity compare and SGT breakout |
120 |
61. |
5 |
Measurable Standard: Interconnection Trunks |
Implement new benchmark standard |
60 |
62. |
5 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
63. |
5 |
Measurable Standard: UNE Port |
Implement new parity compare |
60 |
64. |
5 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
65. |
5 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
66. |
5 |
Business Rule: LNP Disconnect Orders |
Implement rules to include LNP Disconnect Orders |
60 |
67. |
5 |
Notes:xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
68. |
6 |
Calculation |
Change method of calculations to percentage rather than average of notices sent |
60 |
69. |
6 |
Measurable Standard: EELS |
Implement new SGT breakout and benchmark standard: |
120 |
70. |
6 |
Measurable Standard: UNE Transport / UNE Loop Designed / UNE Platform |
Implement new SGT breakout and benchmark standard: |
120 |
71. |
6 |
Measurable Standard: Assignment |
Implement new benchmark standard: |
60 |
72. |
6 |
Measurable Standard: Installation - POTS |
Implement new benchmark standard: |
60 |
73. |
6 |
Measurable Standard: Installation Specials |
Implement new benchmark standard: |
60 |
74. |
6 |
Measurable Standard: Notification of Missed commitments |
Implement new benchmark standard: |
60 |
75. |
6 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
76. |
6 |
Business Rule: Jeopardy Procedures |
Implement rules for tracking jeopardy procedures |
60 |
77. |
7 |
Calculation: Parity |
Implement modification to Parity Calculation |
60 |
78. |
7 |
Calculation: Benchmark |
Implement new Benchmark Calculation |
60 |
79. |
7 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
80. |
7 |
Measurable Standard: UNE Transport / UNE Loop Designed |
Implement new parity compare and SGT breakout |
120 |
81. |
7 |
Measurable Standard: Interconnection Trunks |
Implement new benchmark standard: |
60 |
82. |
7 |
Measurable Standard: UNE loop xDSL capable |
Implement new parity compare |
60 |
83. |
7 |
Measurable Standard: UNE loop IDSL capable |
Implement new parity compare |
60 |
84. |
7 |
Measurable Standard: UNE Port |
Implement new parity compare |
60 |
85. |
7 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
86. |
7 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT breakout |
60 |
87. |
7 |
Measurable Standard: LNP |
Remove from SGT List |
30 |
88. |
7 |
Exclusions: Record and ILEC official |
Record only and ILEC official orders. |
60 |
89. |
7 |
Exclusions: Negotiated Services |
Services for which due date is negotiated, i.e. DS3, OC level |
60 |
90. |
7 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
91. |
7 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
92. |
7 |
Notes: I/C standard timeline: |
Implement note for Interconnection Trunks Measurable Standard timeline |
60 |
93. |
8 |
Measurable Standard: Line Sharing Non-Conditioned Non Dispatched |
Implement new parity compare and product |
60 |
94. |
8 |
Exclusions: |
Services for which due date is negotiated |
60 |
95. |
8 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
96. |
8 |
Notes: Linesharing analogs |
Implement note for Linesharing capable analogs |
60 |
97. |
9 |
Reported By: |
Implement Coordinated Orders (CC/CHC) including LNP and DSL Capable Loops |
60 |
98. |
9 |
Measurable Standard |
Implement Change to Benchmark |
60 |
99. |
9 |
Measurable Standard: UNE Loop xDSL capable |
Implement diagnostic tracking |
60 |
100. |
9 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
101. |
9 |
Business Rule: DSL capable |
Implement rule for addition of DSL Capable Loop reporting |
60 |
102. |
10 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
103. |
11 |
Description: |
Implement addition of LNP Disconnect Orders to requirement |
60 |
104. |
11 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
105. |
11 |
Measurable Standard: UNE Transport / UNE Loop Designed |
Implement new parity compare and SGT breakout |
120 |
106. |
11 |
Measurable Standard: Interconnection Trunks |
Implement new benchmark standard: |
60 |
107. |
11 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare and SGT breakout |
60 |
108. |
11 |
Measurable Standard: UNE Port |
Implement new parity compare |
60 |
109. |
11 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
110. |
11 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT breakout |
60 |
111. |
11 |
Exclusions: Customer Caused Misses |
Customer caused misses are excluded from the numerator· |
60 |
112. |
11 |
Exclusions: |
For UNE loop services, feature only orders are excluded from the retail analog· |
60 |
113. |
11 |
Exclusions: |
Record only and ILEC official orders· |
60 |
114. |
11 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
115. |
11 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
116. |
11 |
Notes: UNE Loop xDSL capable |
Implement note for destination of grandfathered circuit identifiers |
60 |
117. |
11a |
New Measure - LAT Not completed on Time |
Implement new metric on or before 1/2004 data month |
1/2004 |
118. |
12 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
119. |
12 |
Measurable Standard: UNE Transport / UNE Loop Designed / |
Implement new parity compare and SGT breakout |
120 |
120. |
12 |
Measurable Standard: Interconnection Trunks |
Implement new benchmark standard: |
60 |
121. |
12 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
122. |
12 |
Measurable Standard: UNE Port |
Implement new parity compare |
60 |
123. |
12 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
124. |
12 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT breakout |
60 |
125. |
12 |
Exclusions: Feature-only orders |
For UNE loop services, feature-only orders are excluded from retail analog |
60 |
126. |
12 |
Exclusions: Record and ILEC official |
Record and ILEC official orders |
60 |
127. |
12 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
128. |
12 |
Business Rule: |
Implement rules for UNE Subloop diagnostic tracking |
60 |
129. |
12 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
130. |
13 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
131. |
13 |
Measurable Standard: UNE Transport / UNE Loop Designed / |
Implement new parity compare and SGT breakout |
120 |
132. |
13 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
133. |
13 |
Measurable Standard: UNE Port |
Implement new parity compare |
60 |
134. |
13 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
135. |
13 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT breakout |
60 |
136. |
13 |
Exclusions: Record and ILEC official |
Record and ILEC official orders |
60 |
137. |
13 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
138. |
13 |
Exclusions: Feature-only exclusion |
For UNE loop services, feature-only orders are excluded from retail analog |
60 |
139. |
13 |
Notes: I/C standard timeline |
Implement note for Interconnection Trunks Measurable Standard timeline |
60 |
140. |
13 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
141. |
14 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
142. |
14 |
Measurable Standard: UNE Transport / UNE Loop Designed / |
Implement new parity compare and SGT breakout |
120 |
143. |
14 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
144. |
14 |
Measurable Standard: UNE Port |
Implement new parity compare |
60 |
145. |
14 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
146. |
14 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT breakout |
60 |
147. |
14 |
Exclusions: Customer Caused Misses |
Customer caused misses. |
60 |
148. |
14 |
Exclusions: Feature-only exclusion |
For UNE loop services, feature-only orders are excluded from retail analog. |
60 |
149. |
14 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
150. |
14 |
Business Rule: |
Implement rules to include LNP Disconnect Orders |
60 |
151. |
14 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
152. |
14 |
Notes: I/C standard timeline |
Implement note for Interconnection Trunks Measurable Standard timeline |
60 |
153. |
15 |
Calculation |
Implement deletion of Parity calculation |
120 |
154. |
15 |
Reported By: |
Implement consolidation of individual products to SGT list noted in standard |
120 |
155. |
15 |
Measurable Standard: - SGTs |
Implement new standards |
120 |
156. |
15 |
Exclusions: Inside Wire |
Troubles associated with inside wire |
120 |
157. |
15 |
Exclusions: Feature-only exclusion |
For UNE loops, feature only orders are excluded from retail analog |
120 |
158. |
15 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
159. |
15 |
Business Rule: SGT timeframe |
Implement tracking timeframe interval rules by SGT |
120 |
160. |
15 |
Business Rule: Tracking Interval |
Implement definition of tracking interval |
120 |
161. |
15 |
Business Rule: Trouble Elimination |
Implement the elimination of certain troubles for this measure |
120 |
162. |
15a |
Reported By: |
Implement consolidation of individual products to SGT list noted in standard |
120 |
163. |
15a |
Measurable Standard: UNE Loop Designed |
Implement new parity compare and SGT breakout |
120 |
164. |
15a |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
120 |
165. |
15a |
Measurable Standard: LNP |
Implement new parity compare |
120 |
166. |
15a |
Measurable Standard: Linesharing |
Implement new SGT and parity compare |
120 |
167. |
15a |
Measurable Standard: UNE-P POTS and Specials |
Implement new SGTs and parity compare |
120 |
168. |
15a |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
169. |
15a |
Exclusions: Inside Wire |
Troubles associated with inside wire |
120 |
170. |
15a |
Business Rule: Trouble definition |
Implement rules for definition of all troubles reported during tracking period. |
120 |
171. |
15a |
Business Rule: interval definition |
Implement rules for definition of tracking interval and total order interval |
120 |
172. |
15a |
Business Rule: Delayed orders |
Implement rules for delayed orders |
120 |
173. |
15a |
Business Rule: PR troubles |
Implement rules for the definition of provisioning troubles |
120 |
174. |
16 |
Calculation |
Implement changes and clarification information to Calculation |
60 |
175. |
16 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
176. |
16 |
Measurable Standard: UNE Transport / UNE Loop Designed / |
Implement new parity compare and SGT breakout |
120 |
177. |
16 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
178. |
16 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
179. |
16 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT clarification |
60 |
180. |
16 |
Exclusions: Cancelled tickets |
Cancelled tickets |
60 |
181. |
16 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
182. |
16 |
Exclusions: Trouble Reports |
Trouble Reports Received on the Due Date for orders other than new installations. |
60 |
183. |
16 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
184. |
17 |
Calculation |
Implement changes and clarification information to Calculation |
60 |
185. |
17 |
Measurable Standard: UNE Port |
Implement new parity compare |
60 |
186. |
17 |
Measurable Standard: UNE Platform |
Implement new parity compare |
60 |
187. |
17 |
Exclusions: Cancelled or Incorrect Tickets |
Tickets cancelled by customer/CLEC or where ticket has been opened on the wrong TN or circuit ID. |
60 |
188. |
17 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
189. |
18 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
190. |
18 |
Business Rule: Completion Notice |
Implement rule that Verizon will report on the industry standard Completion Notice |
60 |
191. |
18a |
New Measure: % Mechanized LLN |
Implement new metric |
90 |
192. |
19 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
193. |
19 |
Measurable Standard: UNE Transport / UNE Loop Designed / |
Implement new parity compare and SGT breakout |
120 |
194. |
19 |
Measurable Standard: UNE Loop Non-Designed |
Implement new parity compare |
60 |
195. |
19 |
Measurable Standard: UNE Loop Designed |
Implement new parity compare and SGT breakout |
60 |
196. |
19 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
197. |
19 |
Measurable Standard: UNE-P POTS and Specials |
Implement new SGTs and parity compare |
60 |
198. |
19 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT breakout |
60 |
199. |
19 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
200. |
19 |
Measurable Standard - NXX Codes |
Implement new parity compare |
60 |
201. |
19 |
Measurable Standard - Interconnection Trunks |
Implement new benchmark standard |
60 |
202. |
19 |
Exclusions: Inside Wire |
Troubles associated with inside wire |
60 |
203. |
19 |
Exclusions: Cancelled or Incorrect Tickets |
Tickets cancelled by customer/CLEC or where ticket has been opened on the wrong TN or circuit ID. |
60 |
204. |
19 |
Exclusions: Test Transactions |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
205. |
19 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
206. |
20 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
207. |
20 |
Measurable Standard: UNE Transport / UNE Loop Designed |
Implement new parity compare and SGT breakout |
120 |
208. |
20 |
Measurable Standard: UNE loop Non-Designed |
Implement new parity compare |
60 |
209. |
20 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
210. |
20 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
211. |
20 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT clarification |
60 |
212. |
20 |
Measurable Standard: Interconnection Trunks |
Implement new benchmark standard: |
60 |
213. |
20 |
Exclusions: PR Trouble Reports |
Troubles reported as provisioning trouble reports |
60 |
214. |
20 |
Exclusions: Inside Wire |
Troubles associated with inside wire. |
60 |
215. |
20 |
Exclusions: Cancelled or Incorrect Tickets |
Tickets cancelled by customer/CLEC or where ticket has been opened on the wrong TN or circuit ID. |
60 |
216. |
20 |
Exclusions: Test Transactions |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
217. |
20 |
Notes: MR Disp Code Disagg |
Implement Note regarding MR Disposition Code disaggregation by raw data request |
60 |
218. |
20 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
219. |
21 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
220. |
21 |
Measurable Standard: UNE Transport / UNE Loop Designed |
Implement new parity compare and SGT breakout |
120 |
221. |
21 |
Measurable Standard: UNE loop Non-Designed |
Implement new parity compare |
60 |
222. |
21 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
223. |
21 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
224. |
21 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT clarification |
60 |
225. |
21 |
Measurable Standard: Interconnection Trunks |
Implement new benchmark standard:s and SGT breakout |
60 |
226. |
21 |
Exclusions: PR Trouble Reports |
Troubles reported as provisioning trouble reports |
60 |
227. |
21 |
Exclusions: Cancelled or Incorrect Tickets |
Tickets cancelled by customer/CLEC or where ticket has been opened on the wrong TN or circuit ID. |
60 |
228. |
21 |
Exclusions: Inside Wire |
Trouble tickets associated with inside wire. |
60 |
229. |
21 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
230. |
21 |
Business Rule: ILEC delay |
Implement rule for-ILEC delay. |
60 |
231. |
21 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
232. |
22 |
Measurable Standard: UNE Loop Non-designed |
Implement new parity compare |
60 |
233. |
22 |
Measurable Standard: - UNE Port |
Implement new parity compare |
60 |
234. |
22 |
Measurable Standard: - UNE Platform - POTS |
Implement new parity compare |
60 |
235. |
22 |
Exclusions: Inside Wire |
Trouble tickets associated with inside wire. |
60 |
236. |
22 |
Exclusions: Cancelled or Incorrect Tickets |
Tickets cancelled by customer/CLEC or where ticket has been opened on the wrong TN or circuit ID. |
60 |
237. |
22 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
238. |
23 |
Measurable Standard: EELS |
Implement new parity compare and SGT breakout |
120 |
239. |
23 |
Measurable Standard: UNE Transport / UNE Loop Designed |
Implement new parity compare and SGT breakout |
120 |
240. |
23 |
Measurable Standard: UNE loop Non-Designed |
Implement new parity compare |
60 |
241. |
23 |
Measurable Standard: UNE loop xDSL and IDSL capable |
Implement new parity compare |
60 |
242. |
23 |
Measurable Standard: Line Sharing - Conditioned and Non-Conditioned |
Implement new parity compare |
60 |
243. |
23 |
Measurable Standard: UNE Platform |
Implement new parity compare and SGT clarification |
60 |
244. |
23 |
Measurable Standard: Interconnection Trunks |
Implement new benchmark standard: |
60 |
245. |
23 |
Exclusions: Cancelled or Incorrect Tickets |
Tickets cancelled by customer/CLEC or where ticket has been opened on the wrong TN or circuit ID. |
60 |
246. |
23 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
247. |
23 |
Business Rule: Trouble report |
Implement rule for Trouble report will not be counted as a repeat report if previous report was closed to "No Access." |
60 |
248. |
23 |
Notes: xDSL / Linesharing analogs |
Implement note for UNE Loop xDSL and Linesharing capable analogs |
60 |
249. |
26 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
250. |
26 |
Business Rule: Disconnect Activity |
Implement rule for disconnect activity timeframe |
120 |
251. |
28 |
Exclusions: Exiting CLECs |
Results for exiting CLECs. This may include, but is not limited to, service disconnects and adjustments of dollars billed in previous months. Exiting CLEC to be determined by CLEC notice to ILEC, business to business communications, notice to ILEC by the CPUC, FCC or by court decree. |
120 |
252. |
28 |
Exclusions: OS/DA billing |
Results for OS/DA billing other than those associated with end user services such as UNE-P and resale. |
120 |
253. |
28 |
Business Rule: Usage Transmission |
Implement rule for usage transmission policy |
120 |
254. |
29 |
Delete Measure |
Delete Measure |
30 |
255. |
30 |
Exclusions: Exiting CLECs |
Results for exiting CLECs. This may include, but is not limited to, service disconnects and adjustments of dollars billed in previous months. Exiting CLEC to be determined by CLEC notice to ILEC, business to business communications, notice to ILEC by the CPUC, FCC or by court decree. |
120 |
256. |
30 |
Exclusions: OS/DA billing |
Results for OS/DA billing other than those associated with end user services such as UNE-P and resale. |
120 |
257. |
31 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
258. |
31 |
Exclusions: Exiting CLECs |
Results for exiting CLECs. This may include, but is not limited to, service disconnects and adjustments of dollars billed in previous months. Exiting CLEC to be determined by CLEC notice to ILEC, business to business communications, notice to ILEC by the CPUC, FCC or by court decree. |
120 |
259. |
31 |
Exclusions: OS/DA billing: |
Results for OS/DA billing other than those associated with end user services such as UNE-P and resale. |
120 |
260. |
32 |
Exclusions: Exiting CLECs |
Results for exiting CLECs. This may include, but is not limited to, service disconnects and adjustments of dollars billed in previous months. |
120 |
261. |
32 |
Exclusions: OS/DA billing: |
Results for OS/DA billing other than those associated with end user services such as UNE-P and resale. |
120 |
262. |
32 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
263. |
33 |
Exclusions: Exiting CLECs |
Results for exiting CLECs. This may include, but is not limited to, service disconnects and adjustments of dollars billed in previous months. |
120 |
264. |
33 |
Exclusions: OS/DA billing: |
Results for OS/DA billing other than those associated with end user services such as UNE-P and resale. |
120 |
265. |
33 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
266. |
34 |
Exclusions: Exiting CLECs |
Results for exiting CLECs. This may include, but is not limited to, service disconnects and adjustments of dollars billed in previous months. Exiting CLEC to be determined by CLEC notice to ILEC, business to business communications, notice to ILEC by the CPUC, FCC or by court decree. |
120 |
267. |
34 |
Exclusions: OS/DA billing: |
Results for OS/DA billing other than those associated with end user services such as UNE-P and resale. |
120 |
268. |
34 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
269. |
36 |
Delete Measure |
Delete Measure |
30 |
270. |
39 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
271. |
40 |
Measurable Standard |
Implement Change to benchmark-95% within tariffed / mandated intervals. |
60 |
272. |
40 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers |
180 |
273. |
40 |
Business Rule: - Augment |
Implement rule to include augment requests |
60 |
274. |
40 |
Note: Tariff Notifications |
Implement note email notifications of tariff changes |
30 |
275. |
41 |
Measurable Standard: Augment |
Implement change to benchmark - 95% within tariffed / mandated intervals. |
|
276. |
41 |
Exclusions: Test Transactions: |
Any test transactions not submitted in connection with the pre-ordering, ordering, provisioning or maintenance of actual customers. |
180 |
277. |
41 |
Note: Tariff Notifications |
Implement note email notifications of tariff changes |
30 |
278. |
42 |
Measurable Standard |
Implement new benchmark standard |
30 |
279. |
44 |
Measurable Standard: Repair Center Responsiveness |
Implement new benchmark standard |
30 |
280. |
45 |
New Measure: Timeliness of Change Management Notices |
Implement new measure |
180 |
(END OF APPENDIX D)
