I0209001 re operations and practices of Laurie Rose Nelson-Akst, and All America Express Moving and Storage svcs

III. THE CPSD INVESTIGATION

According to CPSD findings, the Respondents committed approximately 1,900 violations of the Household Goods Carrier Act (Act)⁶ and/or Commission rules and regulations,⁷ during the period from June 21,1999, to through November 2000. Nearly 167 of the total offenses involve AAEMSS performing carrier services without a permit; approximately 23 violations consist of operating while Permit T- 189, 147 was suspended; and 47 violations are for operating without having the requisite insurance coverages.

CPSD Staff reviewed nearly 300 shipment records, surveyed over 240 customers, and has interviewed a sampling of customers. The CPSD Declaration and Prepared Testimony of Toni D. Crowley (CPSD Declaration)⁸ specifically documents CPSD's investigation and will be served on the Respondents along with a copy of the Order.

⁶The Act is codified at the California Public Utilities Code sections 5101 et seq. The term " Section" means a provision of the California Public Utilities Code, unless otherwise stated. ⁷See the Maximum Rate Tariff 4 (Max 4) in Re the Matter of the Regulation of Used Household Goods Transportation by Truck, D. 98-04-064, 80 CPUC2d 1, 91-161, Attach. E (1998). ⁸ The CPSD Declaration was executed on September 20, 2001, by CPSD Investigator Toni D. Crowley, and includes a number of attachments.