Consolidated Billing Service.

Provision of Consolidated Billing Service by POU.

POU shall provide metering services, meter reading services and Consolidated Billing Service relating to NBCs owed by Customers to IOU pursuant to Applicable Law. POU-provided metering services, meter reading services and Consolidated Billing Service shall be provided in accordance with Attachment A hereto.

Unless otherwise specified in this Agreement, POU shall (i) follow its customary standards, policies and procedures in performing its duties hereunder and (ii) perform its duties hereunder using the same degree of care and diligence that POU exercises for its own account. [This provision would need to be modified for POUs serving Transferred Load that has already contractually elected a methodology for departing load charges (e.g., 12-month or 36-month snapshot).]

Implementation of Changed NBCs.

POU shall implement any changes in NBCs, including changes in rates associated with specific NBCs pursuant to Applicable Tariffs, within ___ Business Days of IOU's notification to POU of such NBC changes. [EXPAND.]

Modification of Billing and Metering Systems.

POU shall have the right to modify and replace its billing and metering systems, subject to the requirements of Applicable Law, if any. However, to the extent that such modifications and replacements materially interrupt Consolidated Billing Service provided by POU to IOU, POU shall provide to IOU, as soon as reasonably practicable, prior written notice of any such changes, including, but not limited to, such changes as are required by Applicable Law. Moreover, to the extent any such modifications would affect the collection of NBCs in a manner which is different from the collection of POU charges, POU shall obtain IOU's prior written consent to such modifications, which consent IOU agrees shall not be unreasonably withheld or delayed. [This provision may need to cross-reference Section 4 regarding Termination.]

Customer Inquiries.

(a) POU shall address all Customer inquiries regarding the NBCs. Within __ days of the Effective Date of this Agreement, IOU shall provide POU with the following materials to permit POU to respond to Customer inquiries regarding the NBCs: (i) prepared questions and answers for POU's Customer Service representatives to use to respond orally to Customer inquiries; (ii) prepared written material for POU to mail to Customers; (iii) a location on IOU's website where Customers may obtain more information about the NBCs; and (iv) a toll-free number at which IOU customer service representatives may be reached to respond to Customer inquiries, in the event that items (i) through (iii) do not satisfy Customer's inquiries. [In the event POU does not want Customers to contact IOU directly, subsection (iv) may be modified to allow POU customer service representative to act as liaison between Customer and IOU customer service representative.]

(b) In the event that (i) IOU's failure to provide all such necessary information to POU, or (ii) IOU's provision of inaccurate information or (iii) IOU's failure to handle Customer inquiries referred to it by POU results in POU's non-compliance with its obligations under this Section ___, such non-compliance will not constitute a material breach of this Agreement and will not give IOU the right to terminate this Agreement. However, POU must make reasonable efforts to ensure its customer service representatives receive adequate training to respond to NBC-related inquiries.