Dispute Resolution.

Dispute Regarding Agreement.

In the event a Party ("Disputing Party") has any dispute regarding any provision of this Agreement, the Disputing Party shall notify the other Party ("Responding Party") in writing of the basis for its dispute, and Responding Party shall provide a written response within ___ days. If Disputing Party is not satisfied with Responding Party's response, Disputing Party shall notify Responding Party within ___ days of receiving the response that Disputing Party wishes to pursue informal dispute resolution by the Commission's Administrative Law Judge Division. If the dispute is not resolved within ___ days of the Disputing Party's request to pursue informal dispute resolution, the dispute may be resolved through binding arbitration, with the arbitrator to be mutually agreed upon by the Parties and costs of said arbitrator to be borne equally by the Parties. [This provision may need to be negotiated on a case-by-case basis, depending on each POU's preferences and requirements with respect to dispute resolution - e.g., mediation, arbitration, forum for raising claims.]

Customer Disputes

In the event a Customer has any dispute regarding payment of the NBCs, POU shall direct Customer to IOU's customer service representative designated to address such disputes. If the dispute cannot be resolved by IOU's customer service representative, IOU's customer service representative shall direct Customer to file a complaint with the Commission. [In the event POU does not want Customers to contact IOU directly, this provision may be modified to allow POU customer service representative to act as liaison between Customer and IOU customer service representative.]