16. Customer Outreach and Education - SmartRate Customers

All costs associated with customer outreach and education/acquisition for the voluntary SmartRate program, either in its current form or after the date the underlying rate changes to PDP, were authorized in the AMI decision through the period of meter deployment and therefore are not requested by PG&E in this proceeding. These costs include marketing to residential customers and to a segment of medium and small C&I customers, and transitional education of customers enrolled in SmartRate to migrate to PDP.