· Mandatory in-person visits prior to disconnection. Greenlining proposes that the utility provide in-person delivery of the 48 hour notice during which the representative will attempt to make contact with the customer. Also recommending in-person contact within 48 hours before disconnection, NCLC proposes that the utility representative be specifically trained to take payment, exercise authority to make payment arrangement, educate, and enroll at-risk customers in all available assistance programs for which the customer qualifies.