· Prohibition of remote disconnection for customers vulnerable to health and safety risks. Parties offered somewhat different proposals for which customers should be considered vulnerable. In addition to continuing the current prohibition applicable to Medical Baseline and Life Support customers, CforAT, Greenlining, NCLC and TURN would add self-identified seniors, self-identified disabled customers, and customers who self-certify that they may have a serious illness or condition that could become life-threatening if service is discontinued. Greenlining would also add customers with young children at home. DRA would add customers with serious illness.

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