5. Implementation Schedule

The implementation date for compliance with the in-language support services ordered by this decision shall be 180 days from the effective date of this decision. Carriers that market in-language shall provide telephonic person-to-person customer service, and shall make in-language information available to LEP consumers through at least one (1) of the approved options listed in Appendix A, Rule V.A.3., on or before 180 days from the effective date of this decision. Implementation of the program for integrating CBOs in our outreach, education, and complaint resolution processes shall be deferred until after the Commission adopts or modifies Staff's recommendation. A resolution for Commission consideration is expected before the end of calendar year 2007, and an implementation schedule will be established after that and sometime during 2008. In the meanwhile, all carriers shall permit CBOs to represent any customer who has authorized a CBO to assist it in dealings with carriers.