Restitution

For purposes of restitution, CSD recommends using the full count of PIC disputes, 10,773. We agree. CSD acknowledges that Vista has issued full credits to many customers and partial credits to many others. Full credit to all injured customers is important to prevent a company from benefiting from proven unlawful conduct. CSD urges that we require Vista to complete the reimbursement by refunding as restitution the actual amount of unauthorized charges or in the alternative to disburse $20 to each "PIC disputant" if it is burdensome for Vista to calculate the actual amount due to each of the remaining customers. CSD also acknowledges that other customers may have similar complaints that they have not filed. However, CSD considers existing complainants the best possible pool for making restitution.

We agree it will be less burdensome to issue a flat amount of restitution for each PIC dispute. Therefore, we will order Vista to provide $20 restitution for each such recorded dispute that Vista has not yet addressed. The expense and inconvenience of providing such restitution is itself an incentive not to allow such violations in the future and is in the public interest. The procedure for making restitution will be for Vista to issue a reparation check for each of the unaddressed business lines and within 60 days thereafter to submit a report to CSD of the itemized restitution provided.