ALJ/PSW/gd2 Date of Issuance 12/12/2011
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA
Order Instituting Rulemaking to Evaluate Telecommunications Corporations Service Quality Performance and Consider Modification to Service Quality Rules. |
FILED PUBLIC UTILITIES COMMISSION DECEMBER 1, 2011 SAN FRANCISCO OFFICE RULEMAKING 11-12-001 |
TABLE OF CONTENTS
Title Page
ORDER INSTITUTING RULEMAKING 11
2.1. Decision Implementing Service Quality Measures 44
2.2. March 2011 Staff Service Quality Report 66
2.3. Telephone Service Outage Letters to the Commission 99
3. Preliminary Scoping Memo 1111
3.2. Preliminary Schedule 1515
4. Category of Proceeding and Need for Hearing 1616
5. Service of OIR, Creation of Service List, and Subscription Service 1717
5.1. Updating Information 1818
5.2. Serving and Filing Documents 1919
5.3. Subscription Service 1919
ATTACHMENT A - March 2011 Staff Report: Telephone Carrier Service
Quality Report
ATTACHMENT B - Additional Service List
ORDER INSTITUTING RULEMAKING
